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Shipping & Returns (E-shop)

Last updated: 23 January 2026

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This Shipping & Returns Policy applies to purchases made through the online shop (“E-shop”) on [your domain]operated by Cyprus Dragon Boat Federation (“we”, “us”, “our”).

We currently offer Cyprus-only delivery via BoxNow and local pickup. International shipping is not available at this time.

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1) Order processing time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • During busy periods (events, regattas, holidays), processing may take longer. If there is a material delay, we will notify you.

Payment confirmation

  • Stripe card payments: confirmation is usually immediate.

  • Wire transfers: orders may be processed after funds are received and matched to your order reference.

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2) Delivery options

A) BoxNow delivery (Cyprus)

If BoxNow is available for your order, you can select it at checkout.

  • Delivery coverage: Cyprus only (subject to BoxNow network availability)

  • Delivery time: typically 2–5 business days from dispatch (may vary by area/season)

  • Tracking / notifications: BoxNow typically provides locker pickup notifications and instructions via [SMS/email/app] based on the details you provide at checkout

  • Locker pickup window: you must collect the parcel within BoxNow’s allowed timeframe. If not collected, it may be returned.

If a parcel is returned due to non-collection or incorrect details:

  • you may be responsible for re-delivery costs, or

  • you may request a refund subject to our Returns & Refund Policy (shipping fees may be non-refundable unless the return is due to our error).

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B) Local pickup (Limassol)

You may choose pickup where available.

  • Pickup location: Germasogeia Dam, Limassol, Cyprus 

  • Pickup hours: by appointment 

  • You will receive a message/email when your order is ready for pickup.

Please bring your order confirmation (email) or ID for collection where requested.

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3) Shipping fees

Shipping fees (if any) are shown at checkout before payment.

  • BoxNow fees: may vary by parcel size or service level (as set in the checkout)

  • Pickup: typically free unless clearly stated otherwise

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4) Delivery information and customer responsibility

You are responsible for entering correct details at checkout, including:

  • name and mobile number (important for BoxNow notifications)

  • chosen locker location (where applicable)

If you notice an error after ordering, contact us immediately at cyprusdba@gmail.com. We will try to help, but changes may not be possible after dispatch.

We are not responsible for delivery issues caused by incorrect information provided by the customer.

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5) Returns (summary)

Returns are handled under our Returns & Refund Policy. In summary:

  • You can request a return within 14 days of receiving the item (or collecting it for pickup orders).

  • Items must be unused, unworn, and in original condition with packaging where applicable.

  • Return shipping costs are typically paid by the customer unless the item is defective or we shipped the wrong item.

For full rules and steps, see the Returns & Refund Policy page.

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6) Damaged, defective, or incorrect items

If an item arrives damaged/defective or you receive the wrong item:

  • contact us within 48 hours of receipt

  • include your order number and clear photos of the item and packaging

Where confirmed, we will offer a replacement, exchange, or refund as appropriate.

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7) Contact

For shipping or delivery support:
Email: cyprusdba@gmail.com
Phone: +357 99675731
Pickup location: Germasogeia Dam, Limassol, Cyprus 

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